TeamViewer is a remote access software that can allow another person to see what is on your computer screen, and remotely help you with problems. The TeamViewer QuickSupport tool can allow you to quickly get connected with someone who can help you. Here's how to use it:

1. Download and open/run the TeamViewer 12 QuickSupport tool from this link.
   
   
2. TeamViewer will give you an ID and Password when it opens.
   
   
3. Leave TeamViewer running, and send the ID and Password to whoever is assisting you so they can connect.